Banks pledge to do better for elderly clients

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The Spanish banking association (AEB) and the regional government discussed on Monday how to better include elderly people who are struggling to use digital services.

Regional councillor for the treasury, Arcadi España expressed his government’s concern at the increasing number of branches being closed down.

And he highlighted the call from elderly people for more in-person services to stop the difficulties caused by technological changes for those who are not always able to adapt to
them.

“The increasingly reduced banking services, as well as the digitalisation of banking procedures is causing serious difficulties for elderly people to operate with real autonomy,” he explained.

He called for ‘friendly and personal attention’ for this collective, including being able to continue using their bank books.

AEB president Alejandra Kindelan explained that in the past few months they have made progress by extending office hours from 09.00 to 14.00, improving telephone attention and adapting online applications.

They both agreed to explore ways they could collaborate to improve access to banking  services in certain areas and to share experiences and resources related to digital skills training and financial education.

Full report in Friday’s Costa Blanca News

Read more in this week’s print edition or go to e-paper

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