Know your rights before flying

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FACUA says that one of the most frequent complaints about airlines is their refusal to compensate when flights are overbooked or delayed for more than three hours (Photo: EPA)

 

A SPANISH consumer group has launched a new website which aims to help airline passengers to defend their rights against abuses by carriers.

FACUA – Consumers in Action has listed more than 50 questions typically asked by travellers, along with answers which give advice on how to cope with problems, from buying a ticket to arriving safely at a destination with luggage intact.

The initiative is part of a campaign named “aerofraudes” which FACUA says will highlight, “the high percentage of violations of legislation in the aviation sector.”

Read more in this week’s print edition or go to e-paper

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