Know your rights before flying

FACUA says that one of the most frequent complaints about airlines is their refusal to compensate when flights are overbooked or delayed for more than three hours (Photo: EPA)


A SPANISH consumer group has launched a new website which aims to help airline passengers to defend their rights against abuses by carriers.

FACUA – Consumers in Action has listed more than 50 questions typically asked by travellers, along with answers which give advice on how to cope with problems, from buying a ticket to arriving safely at a destination with luggage intact.

The initiative is part of a campaign named “aerofraudes” which FACUA says will highlight, “the high percentage of violations of legislation in the aviation sector.”

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