Turre mayor launches mobile app for residents

But glitches in system cause it to crash amid claims complaints are not being dealt with

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The mayor and the software's designers presented the app at the town hall just before Christmas

By Richard Torné

Turre council’s new mobile app aimed at dealing with residents’ complaints has been dogged by problems just weeks after being launched.

The ‘Decide Turre’ smartphone app, which can be downloaded free for both Android and Ios, allows residents to send alerts directly to the council and report issues such as fly-tipping or broken installations.

But users have already said their grievances are not being dealt with after a number of residents who lodged complaints told this paper they were still waiting for a response.

To make matters worse, the app’s ‘incidents’ and ‘public announcement’ sections crashed, although these were back online on Tuesday (January 10).

Read more in this week’s print edition or go to e-paper

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